Support

Need help with ShipSignal? Here's how to reach us.

How to get help

Email help@bellhavenlabs.com. Bellhaven Labs is a one-person studio, so you'll hear back from the person who builds the app.

We typically reply within 2 business days.

What to include

To help us resolve your request quickly, please include:

• Your shop domain (for example, your-store.myshopify.com)
• A short description of the issue or question, and the steps that led to it
• Screenshots or screen recordings, if helpful

Please never send passwords, API keys or payment card details by email.

FAQ

How do I uninstall ShipSignal?

In your Shopify admin, go to Settings → Apps and sales channels, select ShipSignal, and choose Uninstall.

What happens to my data when I uninstall?

When you uninstall, we will delete your shop's data as described in our Privacy Policy, including in response to Shopify's data-deletion requests.

How do I request access to or deletion of data?

Email help@bellhavenlabs.com. See the Privacy Policy for details.